Shipping policy
Covid-19 update
Please note, due to the evolving Covid-19 situation, international delivery charges are currently subject to change and some destinations may be temporarily unavailable. The latest information will be shown at checkout.
Whether you're just across the channel or far, far away, distance won't stop us getting all your DP treats delivered.
How can I find your international delivery information?
Find all international delivery information here. Simply select the relevant country in the drop down list and you'll be presented with the different delivery methods available and costs.
What are the basics?
How much does delivery cost?
Can I track my order?
When will my order be delivered?
What are the basics?
Standard and Express delivery services are available for most of the countries that we ship to. Once you've entered your delivery address, you'll be able to see the available delivery services.*
In some countries, Nominated Day delivery is also available. If this service is available in your country, it'll show as an option at checkout.
Your order will be sent out via the most suitable carrier, dependent on size and weight.
How much does delivery cost?
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Can I track my order?
Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
When will my order be delivered?
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Find all international delivery information here. Simply select the relevant country in the drop down list and you'll be presented with the different delivery methods available and costs.
What are the basics?
How much does delivery cost?
Can I track my order?
When will my order be delivered?
What are the basics?
Standard and Express delivery services are available for most of the countries that we ship to. Once you've entered your delivery address, you'll be able to see the available delivery services.*
In some countries, Nominated Day delivery is also available. If this service is available in your country, it'll show as an option at checkout.
Your order will be sent out via the most suitable carrier, dependent on size and weight.
How much does delivery cost?
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Can I track my order?
Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
When will my order be delivered?
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
Just one more thing....
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